Complaint Procedure

The Center for Student Legal Services strives to provide quality legal services and to help our clients reach a satisfactory outcome for their legal issue. If any problems arise or the client feels their rights have been violated, the following steps can be taken to resolve the problem:

Client Rights

1. Clients have the right of access to all information about the client held by CSLS.
2. Clients have the right to be treated respectfully.
3. Clients have the right to be involved in decision making regarding their case and should be made aware of all their options.
4. Clients have the right to refuse a service or to complain about CSLS’ service without fear of retribution and to have their complaint addressed promptly.
5. Clients have the right to privacy and confidentiality.

Client Complaint Procedure

Clients at The Center for Student Legal Services should raise their complaint first with the attorney handling their case. If the client is not satisfied with the outcome or is not comfortable discussing the issue with the attorney, the client should contact the managing attorney or appoint an advocate to do so.

If the issue is not resolved, the client should raise the issue with the Vice Chairperson of the CSLS Board of Directors. The Vice Chairperson for the 2012-2013 school year is Alex Lily (al343209@gmail.com).

The client should be advised by the Vice Chairperson of the outcome of the complaint and may provide feedback. Should the client feel that the above procedure does not result in a satisfactory resolution, the client should directly contact the Athens County Bar Association Grievance Committee or may file a grievance with The Ohio Bar Association.